It said the waiting time would be 40 mins, it ended up taking close to 2 hours
I found this ridiculous, you wouldn't mind waiting if it actually told you it was going to be that length of time
When the food did arrive it was barely warm and not of a very high standard
I was starving at this stage so i did eat it but won't be ordering from here again
food was bland. would not order again
Ordered food all tasted basically same,one meal was missing so phoned up to be told they would send the driver back out with it waited an hour and still never got delivered called back to be told the driver had gave the meal to someone else by mistake but had to wait an hour to be told I wernt getting the meal I ordered so had to order from somewere else would definitely not order here again very small portions aswell literally was same currys just bit spicer than the other one very unprofessional do not waste your money ive just wasted £40
Unfortunately not a great meal, edible in parts but ultimately had to bin it. Keema naan was sugary and sweet and seemed to be laden with either cheap red tandoori spice or some sort of red dye. Samosas were the tiny premade filo pastry kind which was disappointing. Aloo gobi was bizarrely crunchy although the potatoes were perfect. Paratha was edible but was incredibly a dense doughy rather than rich, buttery and flakey. Overall the meal was edible in parts, arrived on time, well packed but the food was overall very poor.
the food is normally excellent well that’s if you get the proper chef that is to the extent that the house special dish I always have looked and tasted like something completely different with the quality of a microwave meal and when you call and I say that you get poor customer service like I should know as customer the proper chef isn’t working and I should order something else well maybe these 20 reviews coming up will attract the attention of someone who actually cares about a very regular customer
Ordered food just after 8pm, we got told it would be here just before 10pm, which we thought was a while (2 hours) but we understood it was giants weekend and it they were going to be busy. Food didn’t arrive until around 10:30, and it was stone cold and obviously not cooked fresh (frozen) I had called them at around 10:15, asking whether it had been dispatched, and had staff laughing and mocking. They said the food had been sat there a while (problem with delivery) and they were going to cook some fresh, obviously not the case... Overall very dissapointing. Threw the food away, and ended up going elsewhere
I have always been a regular customer of this restaurant, but on this occasion, we waited for 1 hour 40 minutes for it to be delivered(Half an hour later than the expected time), rang up twice and the customer service was average at best. When it arrived i said i wanted to check if it was warm before i accepted it, to which the driver was very rude and told me 'to be careful not to burn your fingers'. When we ate it, the food was lukewarm and not of a great quality. I rang up the restaurant to complain about the driver and were not offered any compensation or discount. Overall, terrible customer service, late delivery and poor food.
I wish I was able to give this restaurant 0 stars. I had to ring up to see if the order had actually been noticed by the restaurant and was told that they weren't quite sure where our order was and was told to just wait it out. Awful customer service. Once the food did arrive, some 90 mins later, the food was cold and we had only received two curries and no rice. This is such a shame because I have actually eaten in the restaurant a number of times and have rave reviews about it. Will not be giving them my custom again. Absolutely shocking.
I have ordered from here for a while now as happy with the food even though sometimes the quality is not always consistently great! On Saturday I order food as normal, the food arrived with no rice for the both of us. I straight away called the restaurant to ask what has happened. They told me I had not ordered it! The manager or owner was rude and argumentative and did not resolve the problem as he should of. I offered to pay for the rice if it was my fault but he was rude and spoke over me. I told him I would never use his restaurant again as I now had 2 curries with no rice!! He was not bothered, We ended up throwing the food in the bin as it was now cold as I was on the phone for 15 minutes. No apology was given or even any empathy! Terrible service recovery!! Will never use them again!! Andy Fernandez
After being told there would be a 45 minute wait, I called up after I had waited an hour to find out where my order was. I was told on the phone that it would 'be there in 5 minutes'. After another half an hour the meal finally came, delivered by a rude man who practically threw the meal at me, I had waited over an hour and a half in total for my meal, which I wouldn't mind that much if the food was nice. When it came it was cold. I ordered a chicken korma and, for the price, I was shocked to find that there was 2 small pieces of chicken and the box it came in was half full. After eating the meal both me and my girlfriend fell ill and I was up 3 or 4 times through the night to go and be sick. I definitely won't be using this place again atall.
Quality is very poor. Food arrived luke-warm had to be re-heated in the microwave, (so I do hope cooking was done from scratch and nothing was re-heated at the restaurant) The massive chunks of lemon peel in the rice are not pleasant. I can understand the need for lemon peel in this dish, but please cut away all the white pith (extremely bitter) and slice rind more finely and the dish will work better. The riata was appalling - cucumber and yoghurt do not a riata make. I had to finish this dish off at home with my own herbs and spices, which traditionally go into a riata. My onion chutney was missing entirely which I was looking forward to as I like that with my naan bread and for which I PAID!!! Well I ate it and I'm not hungry any more and I can't say I enjoyed it very much - sorry. I didn't want to rate the service marked above, because I don't believe I experienced any service, but I could not delete the star.
is shocking better Awful was cold a good was awful was 20:42 my order arrived directly to make sure paid good was sloppy a pleasant so burnt was black the last Food arrived 's okay food online and soggy are bad should be pink pink and creamy pink and creamy and beautiful a large for trusting really grumpy a thin , artisanal I ordered a premier a premier corner shop innthr premier All delivered and cold cold , dry Really bad seems frozen a ready , similar Horribly expensive was pretty paid extra this resultant this resultant again Hallal this resultant again Hallal Italian clasic cheap ages and its realy ignoring such better frozen the white Nothing fresh the oily too salty was nice was dreadful dreadful , bland as possible possible , cold were bland so bad Too expensive any other My regular pizza joint completely soggy completely soggy and tasteless that bad my own out tasteless was suppose the wrong , first half cold and half wrong the second Too much was late apologised due was nice ’ s not proper so disappointing 5 mins late the expected were cold so bad had been hot than cold the only absolutely terrible an authentic incredibly bland not tasty was disgusting a frozen Soggy and cold and nasty 10 minutes late..no was lukewarm,garlic a little really do n't mean to be funny more flavor...delivery was chirpy for extra - first an electric was awful really sloppy very hot t eat chilli due Very expensive really not nice was lucky the light not happy all Horrible all Horrible food tiny a huge taste fresh not quite sure the excellent was awful its a friday is fair the first a standard that sweet completely uncooked My other curry was basic the only - horrendous was late my meal Food arrived 30 minutes late late and cold were reasonable very average being full Absolutely disgusting an extra an
We ordered food the food was late when we called they forgot when we ordered and what we ordered when the food came it was cold and hard and one of the pizzas we ordered was the completely wrong and when the delivery man came he threw the pizza and my friend and left straight away before we could complain
It still isn’t here
Sorry to write but the food was rather disappointing the chicken kebab and grilled chicken literally was bland had no flavourings whatsoever. And very dry Was very hard and awkward to swallow. The pizza was slightly undercooked could have done with the cheese browning off rather than just been melted. Chips were quite soggy and had minted cabbage in my salad. Need to allow us options to what salad is preferred. The burgers weren’t bad. Think they was the only food on the menu my kids and partner enjoyed and liked.
We had placed the order at 6:30pm and the original driver was unsure of the location, which is fine. I tried to direct the driver although there was limited English he could understand. We received the order at 9:25pm. Upon which the food was cold. The staff had apologised although this was not good enough. 3 hours to deliver and the food was still cold when it did arrive. They also had re-made the order... Then gave us the old order too. I'm sorry but this isn't good enough. I understand drivers can get lost and I had recommended to remake the food but I wasn't expecting the food to be cold and another 2 hours delay. (Originally was 1 hour on estimated arrival) 3 hours total!
Said delivery was for 3.55am rang shop at 3.55am when food should of already been delivered , man answered said we are closed so I said over my order he asked for my postcode then said food would arrive at 4.25am I said over the time it said food should of already been delivered he said no that's not time I have wait 4.25am ... Delivery arrived at 4.20am Luke warm chips not cooked properly food was awful delivery driver never put ice cream in I paid £3.49 for either rang restaurant back to tell them he said we are closed I get him to bring it now or tomorrow I give you something free sorry no I know shop is closed but I placed my order at 3am food should be just as good as when restaurant first opens everyday to it closes not half cooked an Luke warm either and still at nearly 5am waiting on Ben an Jerry's ice cream I want a refund please as I was hungry an looked forward to having my meal yet had a bit of it and as its that bad can not eat anymore
my order a mixed kebab and a garlic bread and a bottle of pop. food arrived on time, delivery lad great. food place is one mile away. the bottle of pop come in the hot food insulate bag, so was warm. asked for no tomatoes, I got them, very few pieces of meat, garlic bread was cold, not garlic flavoured and like rubber if I am honest. really did used to love this place, it went down a while ago and since they set up again with new page I thought I’d give them a go. I was mistaken. shame. to reiterate the lad who delivered the food was great.
incredibly rude actually 3.4 the catchment was awful awful and cold me dierarra Not happy a simple chicken and tasteless again NaN very average the new 're new a human arrived cold 's DREADFUL , tiny was difficult just pure ( cold was horrid of feta me aware mint sauce First 18.30 due being inedible inedible , bland inedible , bland and cold just to add insult Was easy order online the same instead got sent chunky was greasy greasy bland and cold spoke to was rude rude and dismissive a weird And poor Also arrived cold was late The strange before from different very nice not sure n't good was disgusting was tough 2 small was wrong got was cold t so late was awful Topping was scant was cold very bad like old very bad The chips awful not good was cold cold and dry was wet wet and cold wet and cold and crushed a worse me wrong the same in such each other where okay arrived cold was squashed Two minuscule a tiny the same is ready looked online still hungry arrived freezing cold and tasteless so cold the map turned up freezing cold Very unhappy this order Food arrived is freezing cold cold and disgusting was cold was cold cold very unhappy Food cold got incorrect is disgusting were cold was burnt very unhappy My daughters crepe was soggy and crepe was cold was cold bed very upset when arrived a refund my crepe came squashed more like together not happy Wasnt impressed it arrived my crepe and cold my thick to be able was tiny two small Very disappointed my delivery Crepe rock solid my ice cream Last been nice the little not receive no delivery awful Ordered white and raspberry no raspberry me outside the wrong the correct The wrong was freezing cold a whole nothing absolute Absolutely terrible was cold paid extra was terrible your own ,
Ordered the Special kebab yet really wish I hadn’t
Shish is just sliced beef but the chicken was cooked lovely so that’s a plus
The Donna meat was white
Clearly not cooked
Or is this how you normally serve Donna meat?
As a new customer n last I suggest you cook the Donna meat first Thanks, would be much appreciated 😏
Wasn't fresh and pizza wasn't cooked properly
We always order from Amalfi an have always been happy with the food in the past and if we have had to call which was very rearly we have had good service but this evening I called up the restaurant to just check where are food was as on the just eat app the order status hadn't changed and had 5 minutes until then it would have been late! Someone answered and passed me to someone else, when the gentleman came on he sounded flustered and asked me what I ordered, when I had just given him my post code (which is usually sufficient) I said to him that it was a big order an could he not look with my post code an he said abruptly 'just tell me your order ( no please or thank you ) I asked him not to speak to me like that then he said 'I'm busy what did you order' I asked him again not to speak to me like that! The gentleman did apologise which I appreciate but I just think busy or not please have manners as I did when I called you up! The food was OK, the double cheeseburger, chips and donna meat was OK but the garlic bread and popcorn chick was both overcooked. We spent a lot of money tonight ... 1. don't appreciate being spoken to like that and 2. Don't appreciate getting food that is overcooked. I don't think we would order again now as left a bad taste in my mouth. Thank you
Delivery was 30mins late the food was like warm at best and absolutely disgusting! This is the second time we’ve ordered from here and will be the last the burger was nasty, the pizza we got was bland and cold and the kebab was well not a kebab just meat an salad with sauce thrown in a box an a bit of bread thing with it in a separate bag couldn’t call it a pitta or a naan it was just a thing on top of that the box of chicken was swimming in some sort of watery substance so inedible all in all would never ever order or eat from here again even if it was free and not worth the money so please go elsewhere and save your money!
I ordered food at 18.10 on a Saturday evening and the delivery time said 19.15 which is understandable on a Saturday night plus Liverpool had played at home, but it got to 19.45 so I rang them and they assured me the delivery was on its way! I gave it another half an hour until 20.15 and they tried saying I had already had my order and did I want to order again! It clearly hasn’t been delivered so they then said they would make the order again and resend it. I gave it another 45 minutes and rang back they said their driver had just rang and he would be outside any minute. Nobody turned up! Absolutely horrific service! I couldn’t go out to collect anything as I had a baby in bed! So I ended up getting food from the famous blue star on Stopgate lane and received a prompt delivery!
Firstly the driver wouldn't come up to my apartment because he isn't insured which is ridiculous! I had the chicken kebab with cheese hands down the most vile kebab I have ever had, the chicken was cheap burnt and had a weird taste and smell. The cheese was the really cheap nasty stuff they put on pizzas, only ate some of the fyi wrap not a naan bread and bits of the salad which was pretty much half an onion dumped on top. My partner had a chicken burger the chips were cold and he only ate some of the burger he said it was awful and he eats anything! Avoid avoid avoid will never order here again shocking service shocking food also quite expensive!
Very very poor got ripped off and treated very very poorly ordered a half pound cheese burger, with donnar meat and fries and got a cold fries and a bun with donnar meat no burger instead and when i phoned he was very rude tried to tell me i only ordered a donnar burger but when I said he only had to look at the bill to see that's not the case and why was i charged £4 for only donnar he laughed and said okay okay i will get it to u in 5 minutes in sarcastic tone and hung up the phone!! I still have not received my burger"???
raspberry a very late came cold the outside not worth was cold very bland very small Arrived frozen the main Very expensive kinder bueno toffee due the kinder bueno are horrible Ice so soft so much was cold still late still late and cold all hot an extra for fresh Very expensive for mediocre Very disappointing the wrong a contact ‘ thick was watery watery and tasteless and cold - nice very helpful as solid was late - first very disappointed as good and finger was cold 30mins late how bad to wrong is ridiculous half full the wrong the right the second so unable its only not receive was late was stale Very poor a regular of large Not happy and missing half decent were massive Arrived cold properly due very dry Cold soggy was received cold and inedible The whole was so were green to yellowish not very pleased better quality other horrendously small the order wrong were rude was so were green to yellowish my food🤬🤬🤬🤬 Delivered completely wrong Terrible service and terrible was soggy an 90 was cold cold and disgusting was late , soggy a stale , whole was was terrible 15 minutes late the front So disappointing take long restaurant and a regular was cold Very unhappy have ever tasted was freezing cold it outside extremely late most was cold was full Food okay so bad was cold was disgusting is good rock solid was disgusting Food arrived me somebody else Not very happy m not happy m not happy Not happy was horrible was cold extremely poor Oily and soggy not good were uneven properly also not crispy and plus the same from such Really bad was freezing cold was late was horrible the same when i most expensive so oily not warm is great was rude the wrong was cold was cold very warm was grey un eatable were undercooked not fried to due to abysmal thing
The service is diabolical, i have been waiting 1 hour 10 minutes for my order and it has still not arrived and the restaurant are not answering the phone
The contact us on just eat s site is about as much use as an ashtray on a motorbike, it does not allow you to contact JUST EAT !
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I have had to rate this travesty just to get this review through to someone
Was an oil fest
Ordered from here twice now. Food was late for the second time. First time I didn’t mind as much as the food was OK. However this time, the food was cold and very poor. Poppadoms were completely stale, as if they was cooked hours before... the naan bread was undercooked to the point were it was just dough in the middle... and the chicken madras did not taste anything like a chicken madras I’ve had before, it was asif it was overspiced and rushed just to add flavour. I ended up throwing most of it away!!
the only thing i can say was good about this meal was the fast delivery other than that it wasnt good at all got the set meal for 2 am still looking for the chicken in the pakoras was just a load of batter the chicken tikka was pink an super sweet an tasted of coconut never tasted tikka like it in my life was disgusting the other meal just tasted of curry powder an the rice was just enough for 1 person only sent 3 samosa for a set meal for 2 i didnt even both trying the veg curry the naan bread was they only thing we ended up eating the rest went in the bin wont be ordering from here again
I've just received my order from Bombay Spices. The restaurant had double bagged my order. The first bag was upright and the second was side to side. When it was delivered it was done so by the handles of the outer bag somthat the inner bag, containing our food was in its side. The two cartons of curry sauce had leaked out, one completely. The food was covered in curry sauce. By the time we'd cleaned it off the food was cold. No one enjoyed it. We each tasted a small amount and none of us liked it. The kitchen worktop I'd littered with food that no one wants to eat. It'll all be thrown away. The only part that was edible was the pilau rice. I've ordered from this outlet many times and haven't previously had cause for complaint. This was awful and has put us off ordering from Just Eat again. DIRE!
Ordered 18:30, ETA 19:25, at 20:05 this was revised to 20:30, arrived 20:57, so it was late for being late for being late. I know things are a bit mad at the mo, and I don't mind stuff taking a while, but it's poor to say it'll be there and it not be, then take 35 minutes after it was due to say it'll be late, and then it be late for that. Food when it arrived was a decent temperature and was pretty nice. Nowhere near the best I've had but defo not the worst. I'll chalk it down to a bad night under weird circumstances and maybe they'll get another crack of the whip down the line.
positive was inedible was soggy a mutton Jamaican the plastic were okay the frozen was late late and cold very small the chill was nonexistent a few the worse was uneatable were cold cold and soggy very much entered wrong a veggie my photographic Very dissatisfied not happy that missing was ignored a nice was wasted no driver available a little Absolutely terrible were awful and grey to mock a small was obvious were stale barely warm really poor expect fresh from high a specific came chopped its own the naan its own serve other the 1st had hot a small would have been nice t taste good really disappointed The only was cooked fresh days old days old and reheated was dark 3 separated was ooooookkk Nothing special the only the only ones open arrived cold so bad was cold cold and stale cold and stale Called and left of compliant Bad ice cold the missing was cold a hot , rude were cold was poor was cold taste fresh , unable arrived was soggy its correct Food cold was bad and pink cooked proper could taste uncooked uncooked potato such and disgusting is decent are nice are inept inept and rude was warm warm not hot not even willing the missing was terrible one long was cold cold , soggy , soggy very disappointing the full was late late and cold was dry so undercooked were pale the chicken old the outside but undercooked was cold Food cold literally frozen is ooor , last not bad my second my first very dry arrived cold was cold a very funny to be honest very poor was disgusting was freezing cold a five minute away so should have been warm was warm a million years Arrived 50 minutes late was cold with other sent correct but frozen all disgusting a full delivered was foul , appalling out of appalling As usual , great and good
We ordered 2 days in a row
the first day
The service was great, as was the food
The second day, the driver lied saying he called outside the house
No call, until he got back the shop, to being g the food back to the same street! No apology and when he had to come back, he still took his time about it
Sadly wont be ordering again
L
Phoned up to chase up order when it didn’t arrive after having already used the app to say it was delayed. The guy was ok said food on its way waited another 15 minutes. Called up to be told my post code was incorrect, informed them I used just eat regularly and had not had this issue before. He said he needed to call the driver with my post code as he was saying this the driver pulled up. Clearly my post code was correct, such a shame as the food was lovely . Customer service leave a lot to be desired.
a huge was cold cold , dry very little Not very good all helpful us a £4 the second the same very poor me a new extremely unhelpful was outside 30 mins later the wrong was freezing cold Absolutely awful Absolutely awful Wrong order Cold food arrive an understatement Spring turned up wrong the the right just missing from frozen very stale of bland was full was adamant a box full was cold cold and disgusting as disgusting the initial extremely late extremely late , cold of read read reviews first was dry my drinks and no answer funny the last them and the last After numerous very fatty my opinion undercooked The large of hard of runny absolutely awful I wont from Dianas was inedible were cold cold and soggy very very greasy an extra was cold probably due 's late untill 6:40pm It all arrived a good 40 minutes late stone cold the price shocking not worth were unavailable was only too busy would be 5-10 me fresh again Wrong Not satisfied very small was hard that burnt my poor with out was inedible how bad how bad that bad The food arrived 30 min late ( cheesy ordered Missing came cold the way text.Food arrived was wrong was late Very rude Very rude and bad , wrong , cold , cold and poor did n't show up tried sometimes not good and miss incredibly rude was disgusting barely inedible 80 years old the entire was horrible were greasy the last was cold when delivered didnt have was v the full was dry was oily was tasteless and arrived So greasy So greasy and full of fat a long was fine although arrived as free not true ordering several that £2.50 is unacceptable this further was disgusting was manky were cold was disgusting The only greasy and heavy was cold very oily too cold Very poor not sure just eat are toothless was
In the nicest possible way
This food was an abomination
Every single dish tastes like perfume
Just the smell coming from the bag is revolting
I have never ever thrown up after eating food
It may be too late to call back now but I can gaurentee I will be at the shop tomorrow to get my money back and you can take your food and eat it yourself
What an embarrassment to Chinese food
still not here! 30minites late!
Placed order at 8.06pm and delivery was meant to be 9pm. Phoned up bout 9.30 to ask where it was, told about 10 minutes away and that 'you're miles away love'. Then maybe change your delivery boundary if it is an issue? That isn't exactly the issue of the customer. Food arrived at 9.40 - two missing items - chips and curry sauce. Didn't bother phoning to ask for it to be sent as took so long in the first place. Food was quite cold, guess that's because I'm miles away ha ha. Won't be bothering again.
Disappointed. Ate from here a lot recently, enough to give them a glowing review a month back and to recommend the place to a lot of people. Tonight I ordered at 6.40pm & the food arrived at 8.30pm. I was given a delivery time of 7.30pm do called at 7.50pm & they said my food hadn't even been started yet. The sausage dinner was ok, as was the Fried Rice & BBQ Sauce but the Char Sui, wonton noodle soup was pretty much inedible. The Portion size for £6.50 was small with hardly any broth. The noodles were like mush & the char sui very fatty. Hoping it was just a bad night.
Average and overpriced One of the more expensive Chinese takeaways locally. Portion sizes good but quality lacking. Order was very late and no preemptive communication from the restaurant - bad service. £7 for chunks of chicken in a greasy undercooked batter was a terrible waste of my money. Worst 'chicken balls' I've ever had by far. Chilli chicken was reasonable but expensive compared to others I've had. Beef in black bean sauce much the same. Could have had better food or less money elsewhere, probably would have taken less than 75 minutes to get to me as well...
old was cold cold and soggy was cold a long Got the houmous without houmous and dry were good the second in general stupidly late the good was nice was late did arrived not fresh Absolutely disgusting Shawarma wrap was freezing cold has been good be consistent was disgusting was late got rude from restruant restruant again absolutely terrible was late a very rude was cold a deconstructed after another15 a new was cold cold and horrible 20mins late not hot was cold was late Very bad Not helpful have previously had good were cold cold and soggy extremely oily was due was cold Very long again 😵 very poor 30 minutes late was cold ’ s hours and 20 mins late just eat intervened very bad the food cold cold and dry 30 minutes later not edible t the 1st Ordered £25 so greasy not fresh was cold the same the same very disappointing and only food cold as useless did n't have enough really dark very old very old oil Missing n't good was un-eatable so busy to deliver simple 30 minutes late 's live the next were nice extremely late is ridiculous arrived 45mins the last something extra was cold that good a further was late were cold the same as previous , tasteless Given wrong had ordered Southern of tiny A real was late the 3RD is good was cold was cold Very oily was tasty A little A little bit dodgy called multiple alright Ridiculous the first every single is lait always barely warm was late tasted stale s fine was good 30mins late was cold were soggy the wait was cold some missing Food arrived arrived late and cold but cold of recycled for local not good 15 extra 40 minutes late late and cold was late to spicy to oily 20minutes late was cold very nice wrote clear the last to be honest is excellent a very poor
Heard great things about this place but was very disappointed
Poppadoms were so burnt they were inedible and went straight in the bin
Chicken tikka chat was okay bit bland
Mixed biryani wasnt very nice again quite bland, quality of meat wasnt great either
Curry sauce to accompany it was lovely though
3 hours 20 mins still no food
My 15 yr old daughter suffered a severe allergic reaction from this take away. 2 phone calls were made, one prior to placing the order and once the order had been placed & allergies were noted in the notes & khans takeaway still took no notice & contaminated my daughters food. If a business says they can cater for nut allergy sufferers then this is what I would expect but clearly seeing as none of their chefs don’t understand about cross contamination I would suggest hiring people with food health & safety qualifications & basic understanding of preparation of food. I will not be ordering from here again & all my daughter has received after nearly dying is a sorry from the staff. Food went straight in the bin & any professional establishment would have said & done a lot more. Not happy at all, actually disgusted that human beings can be so cruel & lack empathy at a time like this. You should all be ashamed of yourselves for nearly killing a 15 year old child.
Furious with the service from Khan's. We ordered from the takeaway at 5:30pm for 8:15 delivery to try and avoid the rush due to New Years Eve. After trying to contact the restaurant several times, I received a text at 8:45 saying the food would be here at 9:25. We were happy to be patient as we understand how busy they must be, however the food has still not been delivered, is over an hour and a half late and we have had no contact from the restaurant. Appalled and will never order from here again.
So we were told the order would arrive an hour after we ordered which was fine but then it didn’t arrive until another 15 minutes after that after me having to chase where it was they are literally not that far. Food was piping hot and delivery driver was nice however we specified that the food was to have no nuts unfortunately this wasn’t adhered to and my partner started having issues about 5/10 minutes after starting to eat. Called them to ask if there were nuts in the food and was passed onto the chef who very proudly told me that they use the very best whole almonds. Very good but not when you have a nut allergy which then resulted in us having to call an ambulance and my partner having to go to hospital because his eyes nose and throat were swelling and closing and he couldn’t breathe. The fact that they didn’t pay attention could have potentially killed him
Butter chicken was nothing like butter chicken tasted exactly like korma, it also contained no chunks of chicken it was full of what can only be described as what looked liked leftover scraps of chicken. We ordered 2 & 1 wasn’t even touched. Poppadoms were also wasted as ordered the onion & mint relishes & they were so small they only did 1 person for 1 poppadom. Onion bhajis were over cooked & we could hardly cut into them as they were so hard. Ordered from Khans before & it’s always been nice, total waste of £45 this time apart from garlic chicken tikka which was nice. Unfortunately won’t be ordering from Khans again based on this delivery.
Don’t order from this restaurant!!! 4 hours late two months ago. The 1 star should be 0 because we obviously did not accept the food and refused to take it. just eat won’t give us a refund and it was £65. Rang khans numerous times and every time they just laughed down the phone at us. Disgraceful service. Was a family meal in which my mother paid. Her, my dad and my sister work for the NHS, working all week and just wanted a nice meal. Cannot believe the attitude of the people who work in this place. Absolute disgrace, would not recommend eating from a place who deliver 4 hours late and think it’s not a problem. Also have a bad habit of taking the phone off the hook when they know they have too many orders waiting. Should be ashamed of yourselves khans.
I waited 50 mins for my food when it came it was freezing and as I picked the food out the bag it was just drenched in greese were the curry had split I rang them 2 mins later and asked them to take the food back and give me my money back they said the driver would be back in 15 mins to then the driver ringing me to tell me I'm not getting one I asked to speak to the manger and he refused to get back on the phone to me like they was desperate to keep my money absolute shocking customer service first and last time ordering from this place
The food overall was nice I would say if you added salt to the rice as it was quite watery, naan bread was nice except was wet and damp due to the packaging , the chicken overall was nice however I would say it needed cooking a-bit more as some bits was more chewy, the worse bit of the service was the restaurant service I clearly stated to call my phone when here thank you , however the delivery man ignored that and as we didn’t hear him when he arrived straight away he was rude when I opened the door he tutted and said he was going to go and just gave me the food , in all of this I said sorry 3 times to him
in normal was bad finally arrived was greasy them a few , first first time it arrived arrived late and cold was available did arrive the large that large the two main The Southern did arrive barely edible not sure really greasy seem fresh was cold were rude Very unprofessional Old refried it cold to re-order another half hour later was disgusting a few tonight estimated 2hrs 15 mins later was inedible and forgot 20 minutes late was cold cold and tasteless no next very bad not right not healthy in separate poorly bad inside pitta it together right was cold was awful all lumpy lumpy and slimy were dry were nice terrible , terrible terrible , terrible , terrible very dissatisfying very dissatisfying and disappointing finally arrived was tasteless really dry late and cold as previous been hot a bit late , arrived and poor very angry how late this next Food arrived tried multiple 20 mins later tasted horrible Very disappointed Absolutely terrible Absolutely terrible , ordered not helpful was cold Used to be s hill cold it finaly barely even warm was shocking could give minus is abysmal not happy this service again,regards mr and cold a good the bad very soggy the last is disgraceful was hungry arrived cold Absolutely disgusting still hasn the expected n't able app...not acceptable only 1mile was late late , average in future 40 minutes later later Food arrived the second now 56 now 56 mins late 16 mins late the online 43 mins late cannot be honest when busy to be responsible for online only ordered online is bad absolutely rotten very poor on Pattie Peas cold was soggy not crispy t oick the other the same above Second very late as unrecognised " live not free about warm the missing at other are many extremely late completely incorrect was late , poor always late turned up cold cold and missing always nice is disgusting
As an Indian living in the UK, this is easily the most horrible Ragada Patties I've had
All the spices are wrong and worst- there was no potato patty at all!
Unnecessarily loaded with peas with just about two drops of tamarind sauce
The flavour was completely wrong, had to throw away most of it!
Completely disappointed
Wouldn’t deliver my food.
Food items 90 minutes late, even though pre-ordered. Cold. terrible customer service from your team as I've tried to pick this up on the online chat multiple times. I’d like to speak to someone about being fully reimbursed for my order. Also I’d like to know why your staff thought it acceptable to blame the restaurant, who have also had a very hard year, the last thing they need at such a time is an organisation like yourselves throwing them under the bus. I called them and they had the order waiting for one of your drivers for 90 minutes.
'm sorry my own pitta ordered that not fast very very very very bland was black black and uneatable again very black 40 minutes late Website stated order 30 minutes late looks good the order late when unwrapped “ large received normal Very disappointed was disgusting freezing cold cold not happy cold not happy very angry on public is terrible were rude his bike absolutely joke NEVER USE were soggy soggy and cold t taste fresh very poor 45 minutes late 50mins late in 5-10 too late 10.15 original was cold was dry dry and tasteless generally 90 Tried to call multiple not able a bit salty was soggy and pita not only do i go hungry are busy Still hadn all The food arrived 30 minutes late was cold with soggy also soggy very disappointed 45 minutes extra me a wrong is appalling was good is ridiculous a bit long 're short everything wrong , disgusting was like were cold cold overall VERY poor again RIDICULOUS The baked Very disappointed the undelivered was rotton , last were undercooked so couldn t eat not enjoyable , poor in wrapped ordered belgum , second and third I wan is cold freezing cold was disgusting 'm absoulty again @ wa sun edible were cold Chips dry better brown lamb kebab shocking considering small meat Mayonnaise runny Very disappointing was late late and cold cold very disappointed was cold was warm came deconstructed was annoying t fancy my own the last was wet were okay their store their great was cold not possible phone engaged/user busy are good n't arrive too early was soggy Really not happy the past is average is unacceptable not very helpful the last ( original their revised Food arrived really good the last 20 mins later arrived cold Called just-eat Food arrived , little not very hot is 20mins a bad is bad was only would be late was cold so soggy was
Won’t order here again
I understand on a Saturday that the place will be busy but some general customer service and setting expectations would go down well
Our food was 1 hour late and cold
No chips that we ordered and when we rang to tell them we where told we would get free chips on our next order
Not good enough
They agreed to send the chips but as of yet, (50 mins later) no chips, not that they’d be touched now like
I still haven’t received my food
So disappointed! First time trying here & after reading the reviews was really looking forward to it. Ribs were absolutely disgusting, literally onne edible one out of the portion. All the rest were just fat or gristle 🤮 chips were unbelievably greasy. Kids liked the sausage & nuggets & the curry sauce was nice. Complete waste of money as most went in the bin. Also ordered collection for or 5:30 & received text just after 5:10 saying it was ready to collect so the food was sat round until I could get there for when I ordered for
Really disappointed with tonight's order. Asked for a chicken fried rice, received king prawn fried rice. Asked for 1 x plain chicken burger (daughter doesn't like mayo) and 1 x chicken burger with lettuce and mayo on. Both had lettuce and mayo on. Chips were cold and didn't taste as though they were a fresh batch and the deep fried combo was well overdone and dry. The staff were manic when we went into collect, looking for missing orders and trying to keep on top of all the orders that were still flying in. It seems that every time we order there's something missing or incorrect. Never gave feedback before but sadly, I don't think we'll be ordering from there again. Seems to have gone down hill since Yung left a couple of years ago.
Absolutely shocking! We have ordered from her before usually very nice tonight I order mixed meat noodles, char siu Cantonese and chicken Cantonese. My husband enjoyed his noodles but me and my daughter ended up eating beans on toast our meals were disgusting! Char siu was just fatty and rubbery the chicken was gristle and rubbery and the chips must of been warmed up at least 3 times I wouldn't of fed them to a scabby dog. Complete waste of money! I'm so disgusted you find it acceptable to deliver food at such low standards and expect humans to eat it.
rude were good good but cold of pickled was 45 the order wrong was cold was late had last was good cold booked very greasy was cold ’ s usually fab 45 mins late was old really poor is late always arrive will always be dry wasnt happy the wrong very bizzy was 45 45 mins late very rude very rude and unhelpful a few was terrible is good absolutely shocking the last this long to advise long were soggy not hot was freezing cold my order wrong is good was late two spicy is awful a vegan are busy about next 30 minutes late n't bother never other at 19:05 the next the next a 10min my house or a 3min of collected rather rude Very disappointed 30mins late n't bother was unbeatable these new being late just rude then was cold a complete an additional the restaurant multiple was cold not particularly flavoursome pushed back , cold was cold here Bad from fish with other taste great not worth 's mic just white pretty much with big Absolutely dreadful were cold was hot was cold was funky So dissatisfied was bad is 3rd 2 hrs on Incorrect n't very hot Called numerous how long or complimentary actually very tasty were mushy really gross items wrong an additional and speak 15 minutes later The last Delivery time long actually disgusting Not good 'm disappointed very hungry very polite a further 20minutes late was cold dianas but not anymore Order 's ridiculous 20 mins late an apology/ 25 mins late , stale hard pitta somewhere else was cold were busy was disgusting was cold arrived warm was like not nice were chunky only good chicken and some battered looking oily ) horrible were nasty too spicy too spicy and hard and come Order £25.50 will be £27.40 the original got frustrated was £25.50 was cold and poor 20mins later Not great got cold was due
Only because I can only rate it one star, it's got one
It would get less
They got our order wrong and then told us to read the menu correctly and said we'd got it wrong! We paid more money for EXTRA, AND THEY DIDN'T EVEN DELIVER IT
Even after we tipped the driver the cheeky idiots, as a woman calling they continued to shout at me and pass the phone around until my partner spoke to them and they backed down
Do not order, do not waste your money
Ridiculous!
Food dryed out
Unfortunately I have to write this review ... I thought we’d try a different takeout for a change.. the order came to over £42 so wasn’t cheap... it arrived half an hour late ( took nearly 1 hour twenty minutes 😢)and the curly fries were cold.... phoned the restaurant only to have an argument with the man who told me there was nearly 50 orders... wouldn’t go here again ... burgers were nothing special... expensive for what I received... VERY rarely right a bad review but wouldn’t go here again! Sorry... but wouldn’t recommend because of the service 😢
Ordered food on Sunday, got confirmation that my food is on its way, its now Saturday (6 days later!) I'm starting to give up hope that it's coming... Normally nice food but im wasting away here.. haven't eat in 6 days... on the plus side ive dropped a dress size! So anyone looking to diet and lose a bit of weight for the summer i would deffo order from here! (I had to do this review on a previous meal we ordered wich we got and was sound as they later cancelled our order so we can't review 😂sneaky swines)
Placed my order, Waited till it was accepted, (which I always do) do I know they have seen it and it will be delivered at a certain time. 20 mins after the expected delivery time I called to ask where the food was (understandably) I was then told order wasn't sent out or even cooked because I didn't answer my phone (I hadn't had a call) Because they didn't know if I wanted it, I explained if I didn't want it I wouldn't of ordered it. They apologised and said the food can be delivered In 20-25 minutes so I agreed as I was just hungry, I was then asked to call them back And prove it was my number even though I had just called them, And then tell my my order. I asked them if they can not bring up my order and he refused... In the end I left it Usually really nice from this take out feel disappointed at the fact they tried to blame it on me, and then where to lazy to get the order up online.
were assured would still be hot n't surprised 10 minutes late was cold were cold cold and dry your operative away maximum always had good but last not nice was late the completely wrong 20 mins extra no grilled no grilled wings only this before cannot eat fried my full n't bother 25 minutes late the wrong the right the right order delievered had to go to shop next meal second a large was fresh fresh and hot the other was cold Not happy 40 minutes late therefore cold again Large n't fresh were mixed a few Very shocked where cold was fantastic an off Please be aware a long was cold Food average was dismissive to other the next of canceled n't fresh 40 mins late was incorrect obviously marked how late not ordering direct late cold late cold and soggy was cold cold and horrible the normal 40 minute far too long ( much arrived cold actually awful me my requested was third a loyal n't read was cold pretty good delivery Worse the order wrong the pitta hard so was unedible not sure 8:50pm terrible the first came cold the first were dry in paid , overall a very regular very bad the past tasted nice to short me hot for free free charged full when arrived till past was sweet with overall was cold a certain was cold food arrived the revised was friendly friendly and polite everyone else , poor arrived cold hours food cold was freezing cold a good a build your own of 2 x 2 x with 4 little our first of proper and decent is prompt is hot is great the case last the mushy not great not ideal for wrong in helpful was rude was 20:25 it fine do n't have hot was sad of funny usually really good very disappointing 's long too long the plus was nice n't fulfil n't hot not very